Refund policy

🌼 Return & Refund Policy

At Chitrasaar, each piece is thoughtfully made just for you — stitched to order, crafted with care, and checked lovingly before it leaves our studio. Because of this made-to-order nature, we do not offer refunds on any products once purchased.

However, if you face a size issue or receive a piece that isn’t up to our usual standards, we are happy to help with an exchange or a credit note, as long as the conditions listed below are met.

---

✨ How to Request a Return/Exchange

• Email us at chitrasaarbyunnati@gmail.com within 7 days of receiving your order.
• Our team will respond within 1–2 business days to guide you through the process.
• We may ask for photos or additional details to review your request — this helps us assess the situation accurately.

---

📌 Important Guidelines

• Products can be exchanged only once. A second exchange for the same order is not possible.
• Made-to-order items are non-returnable and non-refundable.
• Items purchased during sale/discount periods are not eligible for return or refund unless a wrong or damaged piece has been delivered.
• Returned items must be unused, unwashed, and in their original condition with tags intact.

---

🌍 International Orders

• Returns and refunds are not applicable for international orders.
• If a damaged item is received, we will evaluate the issue through email and photos.
• If confirmed, we will assist with a replacement, but the shipping and customs charges for sending the product back and receiving the new one must be covered by the customer.

---

🎨 Colour Accuracy

We try our best to display colours as accurately as possible.
However, small differences may occur due to screen settings, lighting, or device display.
If you’d like to confirm the colour before placing an order, feel free to write to us — we’re happy to help!